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   About Us
   What is your returns policy?
   Contact Us
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   Will my item look exactly like the picture?
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   FAQ
   How much is shipping?
   How long will it take to receive my order?
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   What about delivery confirmation?
   How does your Price Match Guarantee work?
   What is the cancellation policy?
   Canceling Backordered Items/Discontinued Products
   What if my item arrives damaged?
   What is your returns policy?
   Non-returnable items:
   
   Product Descriptions
   Disclaimer
   Links to Third Party Sites
   Warranties, Disclaimers & Liability
   Applicable Law

Policy


What is your returns policy?

If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 15 days of receiving your item(s). If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer. In addition, a restocking fee of 15% will be applicable to items being returned.

Non-returnable items:

• Assembled and/or Modified items or out of original packaging
• Mattresses
• Custom made or special order items (Example: fabric changes)
• Opened bedding materials
• Items without original packaging

In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.

All cancellation requests are forwarded directly to the manufacturer. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method minus 15% restocking fees and round-trip shipping charges. Please note that all items are shipped directly from the manufacturer’s warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped.

In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to:

-Wrong address/Contact information provided to One Way Furniture

-Away from residence/not able to accept delivery

You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this timeframe has elapsed and no delivery has been scheduled the order will be returned and refunded under our Standard Return Policy.