Se Habla Español - Español FAQ
Do you offer a warranty?
All products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality products. However, we strongly recommend adding our Montage Furniture Warranty because it protects your investment for an additional 5 years against accidents, damages, and much more. This product extends the warranty 5 years beyond the standard warranty.
Will my item look exactly like the picture?
One Way Furniture makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that slightly off (three inches or less). All Returns will be subject to our return policies & fees.
Will the furniture require assembly?
Most items require some assembly unless the product specifically states fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.
Is is safe to order online?
Absolutely! Your Order can be completed online by simply clicking the "Order Now" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone or fax your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.
Can I order by phone or fax?
Absolutely! Our customer care representatives are available Monday-Friday, 9:30 am to 9:30PM EST to assist you. You may also fax your order 24 hours a day by printing a Fax Order Form
Phone Order : (800) 789-1995
Order by fax: (631) 249-4392
How can I pay for my order?
OneWayFurniture.com accepts Discover, Visa, MasterCard, American Express, checks or money orders. Your credit card will be usually charged within 7 days of placing your order, unless your item is back ordered. Orders shipping outside the U.S will be charged immediately. (Gift or debit cards are charged immediately)
How do I pay by personal check or money order?
One Way Furniture.com accepts Money Orders, personal & business checks. All Checks must clear before merchandise will be shipped. If you would like to pay by check just print out an order form and mail it to us. Be sure to enter the correct item codes & sizes. You may also order via telephone. Your check can be mailed to the following address: Fax Order Form
One Way Furniture - Corporate Headquarters (Not a return address)
PO Box 1477
Melville, NY 11747
Do you charge sales tax?
There is no sales tax collected on any order shipped outside of New York. OneWayFurniture.com will collect the appropriate sales tax for orders shipped within NY State. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing your order
How much is shipping?
We provide free shipping on almost all products over $99 within the 48 US contiguous states. Shipping to Canada is additional & rates will appear automatically in the shopping cart when making a purchase. Canadian orders may be subject to border taxes and import fee's at the customers expense & responsibility. We do not ship outside the U.S or Canada.
How long will it take to receive my order?
In Stock items usually ship within 5 to 7 days. Arrival time is generally 1 to 2 weeks. Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you tracking numbers via e-mail as soon as they are available.
How will you ship my order?
UPS or FEDEX: Smaller items that are packed extremely well ship out via FEDEX or UPS for maximum speed. We process most UPS or FEDEX orders the same day, and ship out within 24 to 72 Hours. Most UPS or FEDEX orders will arrive within 3 to 7 business days. Tracking numbers will be emailed upon shipment so you are informed of the arrival date.
Truck Shipments: Larger or heavy items usually ship via truck to assure a safe arrival. You will be notified in advance to schedule a delivery date that works for you. We process most Truck orders the same day, and ship out within 2 to 7 business days. Most Trucking orders will arrive within 1 to 2 weeks. Tracking numbers will be emailed upon shipment so you are informed of the arrival date. The trucking company will also call you to make a delivery appointment. Weekend deliveries are available but may incur additional fees. Please contact us in advance if you require a weekend delivery. Most truck shipments are usually curbside delivery. We recomend having some help available.
White Glove Delivery: On some larger items that require extreme care in handling we offer a specialized service called "White Glove Delivery". Most white glove deliveries will feel like a local furniture company delivering your order. White Glove is extremely helpful where you need the furniture brought into your house, unpacked, debris removed.. and our gold service includes some light assembly. Some items will mention "free white glove delivery" on the item page. Other items may offer this service as an option for an additional fee. If this service is not listed and you would like it, please contact us for a price quote. If the item does not come with Inside delivery, we can usually accommodate your request for an additional fee. Please contact us if you require inside delivery. Special delivery requirements such as walk up stairs, or weekend and nighttime deliveries please contact us for pricing.
What about delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out deliver times and details. Weekend delivery usually requires an additional fee. Please contact us if you need one.
What about international delivery?
We currently ship throughout the United States and Most of Canada. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a very large order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information. Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.
How does the 180-Day Lowest Price Guarantee Work?
We are confident you will find we have the lowest Internet prices. However, if you happen to come across a lower price online for the exact same item, we will beat it by a dollar. The price will be determined by the final delivered price including shipping and sales tax if applicable. We reserve the right to check & verify the advertised price. *Restrictions include close outs, auctions, and mass merchants stores. Price Match? Click here
What is the cancellation policy?
Orders may be canceled as long as they have not shipped out. Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. Specials orders are defined as any order where a fabric, size, color or customization was selected. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Special orders can only be canceled within 3 days of the purchase and are nonrefundable. Please call 1-800-789-1995 to cancel for fastest service. or Submit cancellation request. Orders already in transit can't be canceled.
What if my item arrives damaged?
Don’t Panic, we have successfully delivered over 97% of all orders without any damage, including fragile items like case goods and glass curios. Our professional staff is fully trained to help you. Our excellent packaging, shipping experience, and the best furniture delivery people in the industry reduces the chances of damage and it’s what sets us apart from the competition.
However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt. In the event of hidden or concealed damage, pictures are required and must be reported to us and the shipper within 5 days of arrival. If the product is refused and damage is noted on the delivery receipt; we will send a free replacement to correct the problem. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. Based upon the review of the pictures, we will send replacements free of charge for merchandise sold fully assembled, send new parts free of charge on merchandise sold (RTA) unassembled, offer a manufacturers discount, or send a professional furniture technician to your home to restore your furniture to brand new. Since every damage situation is unique we have several options to help achieve 100% customer satisfaction based upon the specific damage. We have the right to offer a full replacement free of charge on any damaged order, and if a replacement is declined and you choose to cancel we will issue a refund, store credit, or exchange at your request on receipt of the items. All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges apply. RTA (ready to assemble) items that were already put together will receive parts and special orders (customized selected fabrics or colors) are not returnable. If the items were shipped for free, you will still be charged actual round trip shipping costs. Please contact us immediately if you have damage, as we are not liable for any damages not reported within 5 days of arrival. Report Damage Here
What is your returns policy? Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. All returns for any reason are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable. Request Return Here
Disclaimer of Liability: To the extent permitted by law, neither One Way Furniture nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. One Way Furniture maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.