Do you offer a warranty?
All products come with a standard warranty against manufacturers defect. Most manufacturers
offer a 1 year warranty against defects. We only select the finest manufacturers
with top reputations for quality assurance. However, we strongly recommend adding
our
One Way Select Extended Warranty because it is such a small fee to protect your investment. This product extends the warranty 3 years beyond the standard warranty.
Why is there a $8.99 processing fee?
We charge a service fee of $8.99 per order. This fee stays the same regardless
of the size of your order. This fee also covers a portion of our extra packaging and
order processing costs. By charging this fee, we are able to continue to provide
free shipping on all of our items. This fee is non-refundable.
Will my item look exactly like the picture?
One Way Furniture makes every effort to provide high quality images, and measurements
to assist you in selecting your furniture. However, images may vary in color depending
on your monitor color settings. Sometimes measurements are rounded off, and occasionally
they will vary slightly from the description. If precise dimensions or colors are
critical to your order we suggest contacting us by phone or e-mail in order to further
assist you. Please note: We are not responsible for color variations or measurements
that slightly off (three inches or less). All Returns will be subject to our return
policies & fees.
Will the furniture require assembly?
Most items require some assembly unless the product specifically states fully assembled.
All parts including tools, screws, nuts and bolts are packed securely in small bags
and boxed with easy to follow instructions. Typical tools that you may need include
a hammer, an adjustable wrench and screwdrivers. Please email us if you want to
check on specific items.
What is the new art selection on the website?
We have introduced a great line of framed art at discount prices with free shipping.
We have negotiated the lowest possible rates to offer our customers fantastic art
for every room. We have added art because of feedback from customers. This portion
of our website is maintained by the art company directly, Therefore we they will
not accept any store credits or coupons from our company. Purchases from the art
section have their own store policies listed on the website and separate shopping
carts.
Is is safe to order online?
Absolutely! Your Order can be completed online by simply clicking the "Order Now"
button next to the item you wish to order. The secure server will protect and scramble
all of your shipping and credit card numbers with Industry-Standard SSL encryption
technology. If you feel more comfortable you may phone or fax your order. However,
placing your order online is extremely safe and secure. Your privacy and security
is our number one priority.
Can I order by phone or fax?
Absolutely! Our customer care representatives are available Monday-Friday, 9:30
am to 9:30PM EST to assist you. You may also fax your order 24 hours a day by printing
a
Fax Order Form
Phone Order : (800) 789-1995
Order by fax: (631) 249-4392
How can I pay for my order?
OneWayFurniture.com accepts Discover, Visa, MasterCard, American Express, checks
or money orders. Your credit card will be charged within 7 days of placing your order. (Gift or debit cards are charged immediately)
How do I pay by personal check or money order?
One Way Furniture.com accepts Money Orders, personal & business checks. All Checks
must clear before merchandise will be shipped. If you would like to pay by check
just print out an order form and mail it to us. Be sure to enter the correct item
codes & sizes. You may also order via telephone. Your check can be mailed to the
following address:
Fax Order FormOne Way Furniture - Corporate Headquarters (Not a return
address)
PO Box 1210
Farmingdale, NY 11735
Do you charge sales tax?
There is no sales tax collected on any order shipped outside of New York. OneWayFurniture.com
will collect the appropriate sales tax for orders shipped within NY State. This
will be added to your final total when placing your order. Tax Exempt Organizations
should fax resale certificates after placing your order
How much is shipping?
We provide free shipping within the 48 US contiguous states. There is a $8.99 service
charge per order. Shipping to Canada is additional & rates will appear automatically
under "Service Charge" when making a purchase. Canadian orders may be subject to
border taxes and import fee's. We do not ship outside the U.S or Canada.
How long will it take to receive my order?
In Stock items usually ship within 5 to
7 days. Arrival time is generally 1 to 2 weeks. Since Inventory changes frequently we will provide an estimated ship date
when you place your order.
We will send you tracking numbers via e-mail as soon as they are available.
How will you ship my order?
We ship UPS Ground for most items. Oversize items or multiple quantity orders will
ship via Truck. Some NY orders ship via our own delivery service. Please note unless
specifically noted as "Inside Delivery" trucking orders will be curb side delivery
& you should expect to have help available on delivery. Inside delivery is available
for an additional fee, please contact us if you require inside delivery.
What about delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you
to track your furniture to your door. You will usually receive a phone call for
large items that ship via Truck to work out shipping details.
What about international delivery?
We currently ship throughout the United States and Most of Canada. We generally
do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a very large order
we may be able to accommodate you by adding extra shipping charges. Please contact
us directly for more information. Credit cards may be refused for international
orders if we can't verify the bank info. We may require payment via certified check
or money order payable in US funds.
How does the 180-Day Lowest Price Guarantee Work?
We are confident you will find we have the lowest Internet prices. However, if you
happen to come across a lower price online for the exact same item, we will beat
it by a dollar. The price will be determined by the final delivered price including
shipping and sales tax if applicable. We reserve the right to check & verify the
advertised price.
*Restrictions include close outs, auctions, and mass merchants stores.
Price Match? Click hereWhat is the cancellation policy?
Orders may be canceled as long as they have not shipped out. Exceptions are specials
orders, orders that have shipped, or will be shipping within 48 hours of your cancellation
request. Specials orders are defined as any order where a fabric, size, color or
customization was selected. A cancellation number will always be assigned upon cancellation.
You will need to provide this cancellation number in the event of any discrepancy.
Orders without a valid cancellation number will be subject to our full return policy
if the order was refused. Special orders can only be canceled within 3 days of the
purchase and are nonrefundable. Please call 1-800-789-1995 to cancel. Orders already in transit can't be canceled.
Submit cancelation requestWhat if my item arrives damaged?
Our staff is full trained to offer any assistance to help you. Our excellent packaging
and shipping experience reduces the chances of damage. However, in the event of
damage please save all original packaging and notify us and the shipping company
immediately. Damages to items shipped must be noted on the delivery receipt and
reported to us immediately. Concealed damage must be reported to us and the shipper
within 5 days of arrival. Pictures are required in the event of hidden damage. If
there are partial damages or shortages, accept the good items and list damages/shortages
on the delivery receipt. If the product is refused and damage is noted on the delivery
receipt; we will send free replacement parts to correct the problem, or issue a
pickup to replace the product at our discretion. If a replacement is declined and
you would rather cancel your order you may choose from the following. Upon receipt
of return we will issue a refund, store credit, or exchange at your request. All
refunds, exchanges, or store credits are less a 15% restock fee and actual round
trip shipping charges. We are not responsible for any damages not reported within
5 days of arrival.
Report Damage HereWhat is your returns policy?
Customer satisfaction is our top priority. If you are unsatisfied for any reason
with your purchase, you can return or exchange it within 30 days of delivery. Returned
items must be new and in unused condition. A few of our vendors may be excluded
from our return policy. Any exceptions are noted on the page of the item. Special
orders where custom fabrics or colors are selected are non-refundable. Bedding and
linens are also non-refundable and can't be exchanged. To return items for an exchange
or refund please contact us via email or phone for an RMA (Return Merchandise Authorization).
We ship items from multiple warehouses across the United States. Therefore, it is
very important to contact us so we can provide the correct return warehouse address.
All returns are subject to round trip shipping charges. If your item was shipped
"Free Shipping," we will charge our "actual" outbound shipping charges. All returns
for any reason are subject to a 15% restocking fee. The restocking fee is only waived
if there is an exchange for an item of equal value or greater, or a store credit.
Round trip shipping charges will still apply. The $8.99 service charge is non-refundable.
Returns are only accepted in their original boxes, and should be unassembled. Once
an item has been assembled it is no longer returnable. Special order products such
as items where fabrics can be selected are non refundable.
Request Return HereDisclaimer of Liability: To the extent permitted by law, neither One Way
Furniture nor any of its employees, related partners or their respective officers
or employees will be liable in any way for any loss, damage, cost or expense suffered
or incurred by you or claims made by you because of your use of this site, unavailability
of this site or in connection with any products, services or information advertised,
offered or supplied through this site. One Way Furniture maintains the exclusive
right to cancel or refuse any order without limitation. Including price omission,
incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.
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